Shipping policy
Processing Time
- All items are made to order. Please allow 5-7 business days for production before your order ships.
- Custom orders may take longer, depending on the design complexity. Estimated processing times will be communicated at checkout or via email.
Shipping Rates & Delivery Times
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Free standard shipping for orders over $100 within the continental United States.
International Shipping
- We ship worldwide! International delivery times vary and may take 10-20 business days.
- Customs fees, taxes, and duties are the responsibility of the buyer.
Order Tracking
- Once your order ships, you’ll receive a tracking number via email. You can track your package online for real-time updates.
Lost, Damaged, or Delayed Packages
- If your package is lost or arrives damaged, please contact us at [email] within 7 days of delivery. Include your order number and photos (if applicable).
- We are not responsible for delays caused by carriers or unforeseen circumstances (e.g., weather or customs).
Changes or Cancellations
- Need to update your shipping address or cancel your order? Contact us within 24 hours of placing your order at [email]. After this window, changes may not be possible.
Local Pickup
- Local pickup is available for customers in the Tampa/St. Petersburg area. Select “Local Pickup” at checkout, and we’ll contact you to arrange a time.
FAQs
- Do you offer rush production? Yes! Rush production is available for an additional fee. Contact us for availability.
- Can I combine multiple orders? Yes, as long as they haven’t shipped. Contact us promptly.
If you have any questions or concerns, please email us at Joe.Stone@3dinfinityprints.com or call us at 630.485.9984. We’re here to help!